FAQ

Disinfecting services use a disinfectant which is any chemical that destroys or irreversibly inactivates microorganisms on surfaces. Sanitation services tend to use less potent chemicals, sanitizers, which reduce but not always eliminate microorganisms from materials. Hospital-grade disinfectants and disinfection services are best used for infection control, like coronavirus COVID-19,  where sanitizers and sanitizing services are best used in relation to food, carpet, or clothing (EPA).

There are multiple occasions when someone should use disinfecting services at their business, and an outbreak is definitely one of them. Recurring disinfecting services benefit high traffic businesses who see a lot of customers and/employees on a daily basis. Additionally, those facilities like doctors’ offices, clinics, and hospitals that need to be concerned with infection control benefit from recurring services.

For the Coronavirus crisis, it is important to get your facility disinfected if you have a suspected/confirmed coronavirus COVID-19 exposure. This means you know, or suspect, an employee or customer came into your business while infected with the virus. Disinfecting services are also important for “essential businesses” who need to stay open to support public needs; so they can remain open and productive for the benefit of not only their business, their employees, but the general good as well.

KLEAN KCHEN supplies all its cleaning products and equipment, we will not be using anything that you have within your facility. KLEAN KCHEN trains its employees on what product to use on every surface because using unknown products could potentially cause unreversible damage. We are also making efforts to be environmentally aware by eliminating paper surveys and adding non-toxic products. We are constantly making changes to better the working environment for our employees and to make sure we can deliver a better service for our customers.

Most of the products we use are green cleaning solutions. Green cleaning solutions do not contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses. We guarantee to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Microfiber picks up 99% of bacteria while cotton-based mops merely pick up 30%.

Although tips are not expected, we’re allowed to accept them. Also, your review of our service is just as appreciated. You can also leave a review on our website or Facebook page. Nothing is better than knowing how much your clients think of your services.

There are a multitude of ways to allow us in your facility. One way would be an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers, or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is nowhere to be found, you will be charged with a lockout fee, for more information visit our policy section.